Returns


Return

To return the product, you should mail the product to: RM. 516, 5 FL., BLK. C, ZHANTAO TECH. BLDG., #1079 MINZHI AVE., LONGHUA DIST., SHENZHEN, GUANGDONG PROV., CHINA


Depending on where you live, the time you exchange products may vary.

If your shipping cost exceeds $75, you should consider using a traceable shipping service or purchasing transportation insurance. We do not guarantee that you will receive returned items.
Our policy is valid for 90 days. If your purchase is more than 90 days, unfortunately, we are unable to provide you with a refund or exchange service.

To be eligible for a return, your item must be unused and the conditions are the same as those you received. It must also be the original packaging.


To complete the return, we need a receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

 
 We will send you an email informing you that we have received your returned item after receiving a refund (if applicable) and checking your return for any damage caused by lost items returned within 90 days. We will also notify you to approve or reject the refund. If you are approved, we will process your refund and the credit card will automatically be applied to your credit card or original payment method within a certain number of days.
 
Overdue or lost refund (if applicable) If you have not received a refund, please re-check your bank account first. Then contact your credit card company and the refund may take some time to be officially released. Next contact your bank. There will usually be some processing time before the refund is released. If you have completed all of these operations and have not received a refund, please contact us at support@neiltak.ocm.
 
 
 Special offers (if applicable) only refund regular-priced items, unfortunately, promotional items are not refundable.

Exchange (if applicable) We only replace defective or damaged items. If you need to replace the same item, please send an email to support@neiltak.com and send your item to: RM. 516, 5 FL., BLK. C, ZHANTAO TECH. BLDG., #1079 MINZHI AVE., LONGHUA DIST., SHENZHEN, GUANGDONG PROV., CHINA
 
Gifts If the item is marked as a gift directly at the time of purchase, you will receive a gift voucher for the return value. After receiving the returned item, the gift certificate will be mailed to you.

If the item was not marked as a gift at the time of purchase, or if the gift giver sends the order to you and sends it to you, we will refund the gift giver and notify you of the return.

Customers will only be charged once for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.